Client Services, Process
Why Your Agency Can’t Afford to Skip Lookback Meetings
No doubt, the end of a project is a unique and anticipated time. The team is catching their breath, and taking time to let their…
Client Services, Relationship Building
Building Remote Client Relationships
Hi! I’m a digital account manager with 16 years of experience, five of them in a remote office setting. Even when I worked in an…
- September 3, 2020
Client Services, Process
Internal Client Relationship Tracking at Proofpoint
Agency-client relationships, especially long-term, evolve, and are layered with ever-changing information. The client’s industry landscape changes. Their teammates may come or go. New goals and…
- September 3, 2020
Client Services
Client Onboarding at Proofpoint
Is there anything more important than the first few touch-points when a new client is brought into the agency? For a remote agency like ours,…
- May 1, 2020
